At netmarketoasis.shop, we are committed to providing you with high-quality jewelry and a pleasant shopping experience. If you are not satisfied with your purchase, please apply for a return or exchange according to the following policy:
- Return/Exchange Application Conditions
To ensure a smooth return/exchange process, please ensure your item meets the following conditions:
The return/exchange application must be submitted within 14 days of receiving the item.
The item must be kept unworn and unused.
The item must retain its original packaging, tags, and accompanying certificates (if any). - How to Apply for a Return/Exchange
Please contact us via email.
Provide your order number, reason for return/exchange, and photos of the item.
Our customer service will contact you within 24 hours to confirm the return/exchange process. - Return Process
After receiving approval for your return, please ship the item back to the return address provided by customer service.
We recommend using a trackable and secure logistics method to ensure the safe arrival of the item.
After receiving the returned item and confirming that it meets the return conditions, we will process the refund within 5–10 business days.
The refund will be returned to your original payment account. - Exchange Process
To exchange an item, please specify the model or specifications of the replacement product when submitting your application.
The inventory and price of the exchangeable item are subject to the actual checkout page.
We will process your exchange order as soon as possible and notify you of the logistics information.
- Refund Notes
Refunds do not include the original shipping cost (unless the product has a quality issue or the wrong item was sent).
International orders may involve additional customs duties or import fees, which are non-refundable.
Banks or payment platforms may incur additional processing time; please be patient.
- Damaged or Wrong Items
If you receive a product with a quality issue or that is damaged during shipping, please contact customer service within 48 hours and provide photos! We will replace the item free of charge or provide a full refund.