Welcome to netmarketoasis.shop’s Frequently Asked Questions (FAQ)
- Orders & Payment
Q: How do I place an order?
A: Browse your favorite jewelry on this website, select the size and quantity, click “Add to Cart,” and then proceed to the checkout page to fill in your shipping information and complete the payment.
Q: What payment methods can I use?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment methods.
Q: Can I modify or cancel my order?
A: Once your order is submitted, we will process it as soon as possible. If you need to modify or cancel, please contact customer service as soon as possible. Orders cannot be cancelled once they have been shipped.
- Shipping & Logistics
Q: Which areas do you ship to?
A: We primarily ship within the United States. For orders to certain regions or overseas, please contact customer service for confirmation.
Q: How much is the shipping cost?
A: Shipping costs are calculated based on the order weight and shipping address. The specific amount will be displayed at checkout.
Q: How long does it take for my order to arrive? A: Order processing time is typically 1-3 business days, and standard shipping time is 3-7 business days. Slight delays may occur during holidays.
Q: Can I track my order?
A: Yes! After shipment, we will provide a tracking number via email, allowing you to check the logistics status at any time.
- Returns and Refunds
Q: Can I return or exchange an item?
A: We accept eligible returns and exchanges. Please submit your request within 14 days of receiving the item. The item must be unused, in its original packaging, and in its original condition.
Q: How long does a refund take?
A: After receiving and confirming the returned item is in good condition, the refund will usually be returned to your original payment account within 5-10 business days.
Q: What if the received item is defective?
A: Please contact customer service immediately and provide photos. We will arrange an exchange or refund for you.
- Product Related
Q: What are the materials used in the jewelry?
A: We provide detailed product descriptions, including materials, sizes, and care information. Common materials include 925 silver, 18K gold plating, stainless steel, and high-quality imitation gemstones.
Q: Will jewelry cause allergies?
A: Most of our products are made of hypoallergenic materials. However, if you are allergic to certain metals, please carefully check the material description or contact customer service for consultation.
Q: Does jewelry require special care?
A: To maintain the luster of your jewelry, it is recommended to avoid contact with water, cosmetics, or perfumes. Simply wipe it gently with a soft cloth.